What Ever Happened to Online Etiquette?

People online tend to behave more aggressive and rude than they would if they were speaking in person.  In my cyber wanderings I have come across more harassing and sarcastic attitudes than I have encountered in my entire life.  People do not have to face the consequences of their words because they can hide behind the anonymity of the internet.  This is a growing problem and will only become worse in the coming years.  People need to remember that respect is something earned not demanded.  The internet has become a lawless society where people go to vent their rage.

I have been online since it all began with the original dial-up, pay-as-you-go, service offered through America Online.  In the beginning people had respect for each other, just as they would if they were standing face-to-face.  But over the years this civility has declined so severely that I have seen people afraid to even speak for fear of ridicule or verbal attack.  On discussion forums I have even witnessed verbal wars that have contained abusive insults, name-calling and sometimes death threats.   The growing popularity for this familiar online trend could perhaps be attributed to the fact that our younger generations are growing up with the internet as an everyday tool and it is quickly replacing healthy social interactions they would normally experience in person.  The vast numbers online also make it more difficult to be heard and  a rude comment is more likely to be heard over a polite one.

In internet environments, the idea of anonymity can feel safe, giving a person the ability to speak freely on any topic they may feel the need to address.  But it can also make a person feel very vulnerable and exposed to the petty childish behavior that can ensue.   I have heard more often than not that it is a matter of freedom of speech and that couldn’t be further from the truth.  Freedom of speech is having the right to speak your opinions and views without fear of persecution from the law, not being able to belittle someone to make themselves feel important.  Hiding behind anonymity is a cowardly practice that somewhere along the way became acceptable behavior online.  And the worst part is that the civil people just walk away from it, they have no other choice due the vast numbers of people who are poised and ready for attack.

Websites that are poorly moderated, such as YouTube.com[1] open the floor to people offering up a wide colorful array of what they like to call ‘their opinion’.  What it really is a string of nonsense that does nothing but cause more anger and frustration to this growing situation.  Many bulletin boards, which are also poorly moderated, are cluttered and littered with childish behavior and insulting remarks that are masked with sarcasm and witty comebacks.  If you haven’t experienced this wonderful voyage through humanity’s cover for their own feelings of inadequacy, try joining a political forum that is labeled ‘friendly’ for open debates.  The atmosphere is far from healthy and discussions can turn into an ugly match of abusive language and disrespectful banter.  You know an issue has become a real problem when there are dozens of articles[2] that teach you how to handle the flaming that people are readily dishing out.

The only solution for this problem is to inform yourself, understand why people need to vent this way, and ignore about 95% of what is said by these obvious cowards hiding behind their computer monitors and anonymity.  Talk to other people who have similar occurrences and learn how they dealt with it.  It isn’t going to go away and it shouldn’t discourage you from wanting to enjoy your online experiences.


1. YouTube.com: http://www.youtube.com
2. BBC h2h2: http://www.bbc.co.uk/dna/h2g2/A1082512

Lab 110.06

Web Usability, February 2008

Website
Lost Video Island: http://lostvideo.net/
A fan created website for the television show Lost on ABC.  It is member interactive and contains a bulletin board for discussions.

Audience Analysis
Lost Video Island (LVI) was created in 2005 to offer fans of the television show Lost a place to showcase their love of the show as well as their fan created art.  Its main purpose is to attract viewers of the show Lost.  People will visit LVI to discuss the show itself, speculate on future happenings of the show, and to interact with others who admire the show and to offer support and critique of user created artwork.


Usability Guide

Page Titles and Headings were used effectively?
1  2  3  4  5

Comments:
The use of the website title is added to each page along with the title of each page.  Upon clicking each one, it is consistent and easily read and every page has it’s own title.  The header is a graphic which repeats on every page and is also very consistent.

Page Length was appropriate for the site?
1  2  3  4  5

Comments:
The pages did not stretch horizontally with content except with the users monitor resolution settings and did stretch vertically if the content required it to do so.  The content of each page was within the required needs for the average user and easily understandable with links and explanations.

Search capabilities were available on the web site?
1  2  3  4 5

Comments:
A search box was implemented into the site which allowed me to search only for members and videos.  The search results were displayed neatly and orderly displaying 15 results per page but did not give me the option to choose which page I wanted to view, only the option to see the next or previous page.

The site used sound navigational principles?
1  2  3  4 5
Comments:
Navigation from page to page was done with ease.  On every page a user-bar was displayed which had the main directional links as well as an option to return to the main page but it wasn’t displayed plainly, instead being disguised as the header image.

Graphics were used effectively on the site?
1  2  3  4  5
Comments:
The graphical content was well placed and not overdone.  Though not dial-up friendly, it was not an issue to load all the graphics to view the pages.  The colors were slightly distracting but reflected the overall theme of website.

The use of fonts was appropriate for the site?
1  2  3  4  5

Comments:
The sizing and color were pleasing enough to compliment the background color.  The choice of font was legible and easy to read.

The content layout and organization were appropriate for the site?
1  2  3  4  5

Comments:
Content was useful to the user with hyperlinks clearly pointing to the necessary information.  It was organized with relevant information and not bogged down with opinions and commentary.

The site was accessible to multiple audiences with multiple needs?
1  2  3  4  5

Comments:
Element properties were clearly defined and alternate text was available for graphics.  Scripts were clean, and accessibility was up to standards.

The site followed appropriate design principles?
1  2  3  4  5
Comments:
Overall, the website is easily useable to the average user as well as the more experienced one.

Recommended Changes
Though the colors are consistent on both the main website and the discussion forum, the use of darkened colors and fonts can sometimes make reading it difficult.  The search feature should also include the ability to search the website content and not just member profiles and videos.  I realize that the main focus of the content is solely for the videos, but the average new browser is not going to be able to find everything immediately and may become frustrated.  The lack of a clear way to the main page is a big issue for me because someone could get lost.  It should be clearly displayed on the navigational bar or even at the bottom of the page.

This website really has no other issues with content or layout.  The design was well thought out and planned, and aside from some minor issues is easily navigated and thoroughly usable.